Paper Jam at FedEx Kinko's

That may be the perception in individual cases and locations such as yours. The attrition rate for Kinko's and loss of commercial sales nationally would strongly suggest that the core products and services they were built on have changed dramatically. The fact that the founder of the company can't even walk into a store is a significant indication. As far as the FedEx brand is concerned, Kinko's original products were and are a poor match. A company such as FedEx that's is predicated on 100% accuracy, or close to it, would not easily manage a dynamic product such as custom documentation.
Kinko's is now a shipping center. They have begun cutting away the document creation cost centers and are no longer the "Kinko's" people loved or hated - because it certainly was both.

James - I definitely don't hate Kinko's...far from it. I worked for them for over 10 years. I orginally seeded this as part of the RSS feed feature for Newsvine and also to email past Kinkoids, with the intent of making it private. After your response I decided to keep it public so we could continue the discussion.
Am I disappointed in the direction? Yes and no.
Do I think some Kinko's still rock? Absolutely.
I actually think the old Kinko's had it's day. Technology has changed so much, the Kinko's people were used to in the '90's kind of went away. We used to get people in who couldn't do some of the things digitally they can do now.
I will say from personal experience, that Kinko's was a poor "Wall Street" offering. When CD&R was pushing to meet those types of goals, it just wasn't doable. One of the results was that alot of good people left. And that hurt the culture.
Yet, I stand by my statements...the document services will continue to disappear, largely because it's difficult, the chance of error is high and the profitability will continue to be in shipping.
So perhaps my statemts of "FedEx failing" is not entirely accurate - maybe they are actually being more successful depending on your view.
I'm pleased to hear that people can still be satisfied with what the company has to offer by way of document services. It make me feel good that a lot of the work we did still has some residuals.
It was a great company to work for and I had a blast when I was there. In many ways I still miss them.
The "co-workers" took great pride in Kinko's and LOVED Paul Orfalea, the founder.
Again, as with many things, sometimes the sun sets. After reading the article, I sort of felt that it was a public statement that the old Kinko's has pretty much gone away and something totally different has been left behind.
Thanks for the comments...